If you have any questions or trouble with using Microsoft Teams, please submit a Help Desk Ticket for support.
1. Add or remove delegates
To manage who can make and receive calls on your behalf, select your profile picture at the top of Teams, then Settings > General
Find the Delegation section and choose Manage delegates. There you can see who you're a delegate for, and add or remove your own delegates.
When you add someone as a delegate, you'll see some permission settings. If you want, you can enable your delegates to make and receive calls on your behalf, as well as let them change your call and delegate settings.
2. Set your call answering rules
Choose how you want Teams to handle your incoming calls in the section for Call answering rules.
Select Forward my calls if that's what you want to do. If you want simultaneous ring, click Calls ring me and select others under Also ring.
Choose what to do with calls that go unanswered under If unanswered.
3. Adjust your voicemail settings
To change your voicemail settings, click your profile picture, then Settings > Calls. In the voicemail section, click Configure voicemail. That's where you'll find all your voicemail settings.
To record a new voicemail greeting, select Record a greeting and follow the instructions to record your message.
4. Call answer rules
To change how calls are handled once they reach your voicemail, go to Call answer rules. By default, Teams will play your voicemail greeting and allow the caller to record a message. You have some other options, though:
If you choose an option that includes transferring the call, set the name or number where you want your calls to go under Where should they be transferred?
5. Text-to-Speech voicemail greeting
To use a text-to-speech voicemail greeting, type one in Your custom greeting under Text-to-speech customized greeting. Note: If you've recorded a greeting, it'll override the text-to-speech option.
6. Out of office voicemail greeting
Type your out of office greeting in Your custom out of office greeting under Text-to-speech customized greeting, then choose when you'd like it to play under Out of office greeting.
7. Choose ringtones
Set your preferred ringtones by clicking on your profile picture at the top of the app and then choosing Settings . Calls.
There, under Ringtones, you can choose separate ringtones for your normal calls, forwarded calls, and delegated calls so you're able to tell them apart.
8. Turn on text telephone
If you have a TTY device connected, you can enable using this device by click on your profile picture at the top of the app and then choosing Setings > Calls.
There, under Accessibility you can enable TTY mode.
9. Manage blocked numbers
To view and manage the numbers you've blocked, click on your profile picture and go to Settings > Privacy.
Select Edit blocked contacts under Blocked contacts to see any numbers you've blocked and remove them from the list.
To block anonymous calls, select Block calls with no caller ID.
