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Microsoft Teams: Phones: Multiple Calls, Holds, and Transfers

 

Microsoft Teams: Phones

 

 

                             

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Multiple, Hold, and Transfer Calls

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1.  Make multiple calls at the same time in Teams

If you're already on a call, you can answer or start a new call anytime. Your current call will go on hold automatically and take you straight to your new conversation. While a call is on hold, all participants will be notified, and they won't be able to see or hear you.

call window

You'll see your on-hold calls displayed on the left side of your call window, so you can get back to them anytime.

call window

2.  Put a call on hold in Teams

People on hold (including you) won't be able to see or hear anyone else on the call. Screen sharing is temporarily suspended, too. Everything will return to normal once you resume your call.

To place a call on hold, click More actions more actions icon in your call window and select Hold.

call window

Everyone in the call will be notified that they've been put on hold,

call window

and you can continue your call by clicking Resume.

call window

3. Transfer a call in Teams

You can only transfer calls when you're talking one-on-one.

a) Choose More options more options icon > Transfer in your call controls.

call window

b) Start typing the name of the person you want to transfer the call to and select them when they appear.

c) You can turn on Ring back if there's no answer. This will send the call back to you in the recipient doesn't answer.

d) To finish, hit Transfer again.

call window

For more transfer options, click the drop-down arrow in the Transfer button.  Choose Work to transfer the call to their Teams  number, or Work voicemail to send it straight to their voicemail. If they've added any other phone numbers to their account, like their mobile number, you'll see those options in the list, too.

call window

Consult, then transfer

If you want to check in with someone before you transfer a call to them, follow these steps:

1) When you're in a call, select More options more options icon > Consult then transfer.

call window

2) Under Choose a person to consult, start typing the name of the person you want to reach and select them when they appear. You can call them, or consult with them over chat.

3) When you're ready, hit Transfer.

call window

or

call window

 


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